- Hello Mary and Team,

            I’m just sending this email to say:

This morning I collected my mother’s restored engagement ring (circa 1920s) from Merlins in Godalming.
When I brought it in last month I had such a good long chat with Mary about this precious piece of jewellery that was in much need of repair and restoration.
My mum gave me her ring a few years before she died, knowing I would treasure it and I certainly do.
However, I was actually really pleased when my son called me from Los Angeles where he works  to ask if I would possibly consider having the ring restored. He said he had been thinking how much he’d like to give his beloved Nanna’s engagement ring to his lovely girlfriend. They are returning  to stay with us this summer and he plans to propose to her then.
Mary and I have exchanged emails about the planned work the jewellery restorer in the workshop was undertaking following our initial conversation. I had complete trust in them and looked forward to telling my son the restoration was underway.
So, this morning came and I went to collect the ring. Now nestling in an attractive new box, Mary handed it over - we were both smiling - and when I opened it and saw how very beautiful it is, I was quite overcome with emotion.
Thank you so much for the advice and wonderful service. And for the truly superb restoration.
                    With warmest thanks,
                        L

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- Really friendly service and great value for money. Had a watch repaired and a battery replaced, can't fault Tim and his team. Will definitely be going back.
Update: May 2024 - once again Tim and his team were superb. They repaired, cleaned and gave a valuation on some jewelery for me. Service was amazing, price and workmanship superb. A jeweller that values his customers and knows what customer service means. I highly recommend Merlins.

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- I’ve been holding on to 2 rings that were left to me by my grandmother and they were severely tarnished with bands that were broken and wire thin. They have been beautifully repaired and restored, and enabled me to keep a little family history alive. I’m over the moon with the service provided and will cherish wearing these for years to come. Thankyou Merlin’s

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- Merlin’s took on a complicated ring repair for me. The results were truly exceptional & I was moved to tears! The team are so knowledgable & helpful, & their master jeweller is a genius. Trusted, first class service!

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- J.pound

Recently took 2 items in for repair. The service was excellent. The enthusiasm and communication made me feel my items were in safe hands. The items were repaired to a fantastic standard with regular communication giving me updates. I could not be happier with the service and the results. If I ever need anything repaired again they will be the first people I call. Thank you.

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- Poppy

BRILLIANT experience! Cannot recommend these guys enough!!! They are lovely and friendly and their knowledge is top. They fixed my engagement ring beautifully and perfectly after a ridiculously botched "repair" with another jewellers. I could not be more pleased and am so so happy. Would go here for everything now. Thank-you so much! :)

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- G. Curls

What a super independent jewellers… Tim was so welcoming, friendly and helpful so we found exactly what we were looking for …so good that I went back again the following week! Highly recommend Merlin’s for outstanding service and a great customer experience… thank you Tim 🙂